Privacy Policy
This notice explains what personal information this website collects, why, how long it is kept and what you can do about it. It covers trynextstep.com and the services offered through it. The client portal at portal.trynextstep.com carries its own notice.
Who is responsible for your information
Next Step Group Limited, trading as Next Step Digital Solutions is the data controller. Our head office is at 8 Hillview Avenue, Kingston 10, Jamaica, with a second office at 3 Queen Street, Morant Bay, St Thomas, Jamaica. You can reach us at service@trynextstep.com or +1 (876) 570-1769.
What we collect, why, and for how long
Enquiries, proposal requests and assessment requests
We collect your name, organisation, email address, telephone number where you give one, and whatever you choose to tell us about your requirement. We use it to answer you, to scope the work and to prepare a proposal. The basis is your request and the steps needed to enter a contract. Enquiry records are currently kept without a fixed end date; if you would like yours removed, ask and we will remove it.
NIA, the assistant on this site
NIA records the answers you give her, the service she suggests, and a transcript of the conversation, so the colleague who replies is not asking you the same questions again. When you submit a request she stores a consent timestamp and the version of this notice that was current at the time. Transcripts are visible only to NSDS staff and are deleted after 180 days. An unfinished conversation is saved in your own browser, not on our server, so you can carry on where you left off; it is kept for seven days and clearing your browser data removes it. NIA does not ask for sensitive information and you should not give her any.
Meetings you book
We collect your name, email address, organisation, the time you choose and the time zone your browser reports, so that we can hold the slot, send the confirmation and add the meeting to our diary. Where the meeting is placed in Google Calendar, Google processes those details as our provider. Booking records are kept for the life of the relationship and for our own accounting records afterwards.
Payments
The paid consultation is charged through Nexus Pay. Payment details are entered on their page, not ours. We receive confirmation that a payment succeeded and a reference that ties it to your booking. We do not see or store your card number.
The free tools
The Digital Maturity Check stores the answers you select and the score they produce. The Website Quick Check stores the web address you submit and the result of the checks. Both are used to give you the result and to understand which parts of the tools are useful. You do not have to give a name or an email address to see a result. The Technology Explorer collects nothing.
Notifications and the podcast list
Where you ask to be told when something launches, we keep your email address and the record of your request until you ask us to stop or the thing you asked about has happened. Consent is the basis, and you can withdraw it at any time.
Support and procurement requests
Support messages and procurement pack requests are kept with the account or the opportunity they belong to, for as long as that relationship lasts.
Server records
Our host records the usual technical information for every request: the IP address, the browser’s user agent, the address requested and the time. We use it to keep the site available and to apply rate limits on the free tools so they are not abused. Our legitimate interest in the security of the service is the basis, and these records are short lived.
Cookies, tags and browser storage
This site loads Google Tag Manager, which in turn loads Google Analytics 4 and Google Ads tags. They set cookies that measure how the site is used and, in the case of the advertising tag, whether an advertisement led to an enquiry. WordPress itself sets cookies only when you leave a comment or sign in to the site. NIA uses your browser’s own storage, not a cookie, to hold an unfinished conversation and to remember that she has already greeted you.
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s own browser add-on. Declining cookies does not stop you using the site, though some measurement will be incomplete.
The basis on which we use your information
- Your request, and steps towards a contract. Answering enquiries, preparing proposals, holding meetings and delivering work you have engaged us for.
- Consent. Marketing messages and launch notifications. You can withdraw consent at any time, and withdrawing it does not affect anything done before.
- Our legitimate interests. Keeping the site secure and available, understanding how it is used, and improving what we offer, balanced against your interests.
- Legal obligation. Accounting, tax and any disclosure the law requires of us.
Who else handles your information
We use service providers to run the site and the business, and they act on our instructions: our hosting provider, our email provider, Google for analytics, advertising tags and calendar, and Nexus Pay for payments. Some of them operate servers outside Jamaica, which means your information may be processed abroad under contractual protections. We do not sell your information, and we do not share it for anyone else’s marketing.
We will disclose information where the law requires it, where it is necessary to deliver something you have asked for, or with your explicit consent.
Your rights
Under the Jamaica Data Protection Act you may ask us for a copy of the personal information we hold about you, ask us to correct it, object to its use for direct marketing, ask for it to be erased where the Act allows, and ask us to restrict how we use it in certain circumstances. Write to service@trynextstep.com and we will respond. Where the Act permits a fee for an access request, we will tell you the amount before doing the work rather than after.
If you are not satisfied with how we have handled your request, you can complain to the Office of the Information Commissioner in Jamaica.
Security
We apply technical and organisational measures appropriate to the information we hold, and the controls we operate are published in detail on our Trust Centre. No system is completely secure, and we say so rather than implying otherwise.
Children
This site is aimed at organisations and the people who run them. It is not directed at children, and we do not knowingly collect information from them.
Other websites
Where we link to a website we do not control, including client sites shown as examples, that site’s own privacy notice applies to anything you do there.
Changes to this notice
When this notice changes we update the date below. Where a change materially affects how we use information you have already given us, we will tell you directly rather than relying on this page.
How to contact us
Next Step Group Limited, trading as Next Step Digital Solutions
8 Hillview Avenue, Kingston 10, Jamaica
Second office: 3 Queen Street, Morant Bay, St Thomas, Jamaica
Email: service@trynextstep.com
Telephone: +1 (876) 570-1769 or +1 (876) 618-7649
Last updated: 19 September 2026.