A website is a piece of operating software. Its platform, plugins, certificates and integrations all keep changing underneath it, whether or not anyone is looking after them.
NSDS maintains websites and applications under an agreed scope: what is updated, how often, who is watching, what happens when something breaks, and what stays with your team.
We maintain sites we did not build. A short review comes first either way.
Most sites are fine until the day they are not. An expired certificate stops the site dead. A plugin update conflicts with the theme and takes out the enquiry form, quietly, and nobody notices for three weeks. A backup exists but nobody has tried restoring it. The person who set it up has moved on and no one has the logins. None of these are exotic; they are the ordinary failure modes of software nobody owns.
Maintenance is not a subscription that makes problems disappear. It is a named responsibility with a defined scope: an agreed list of what is checked and updated, a monitored route for reporting a fault, a stated response time, and a restore path that has been tested rather than assumed.
Eight areas of work, not a list of words on a pricing page.
Core, theme and plugin updates applied on a schedule, on a staging copy first where the site warrants it, so an update that breaks something is found before your customers find it.
Scheduled backups with a stated retention period, held away from the site itself, and a restore tested on a real schedule rather than assumed to work.
Security releases applied promptly, administrative access reviewed, and the configuration hardened. We report what was patched rather than only that patching happened.
Automated checks on availability and on TLS certificate expiry, so an outage or an expiring certificate reaches us rather than reaching your customers first.
Enquiry forms, payment and booking flows, redirects and broken links. These fail without any visible symptom on the page, which is exactly why they need checking deliberately.
Google measures loading, responsiveness and visual stability through Core Web Vitals, using data from real visits. We track those metrics and report what is moving and why.
An agreed allowance of content edits and small changes each month, so routine updates do not each need a quotation.
One place to report a fault, with a stated response time and an escalation path. Not a general inbox and not a personal phone number.
The right level depends on what the site does for the business. A brochure site and a site taking payments do not need the same attention.
For an informational site where an hour of downtime is an inconvenience.
For an ecommerce, member or booking site where a broken form costs real money.
For an organisation treating the site as an operating asset rather than a brochure.
Prices are per site, per month, in US dollars, and cover the scope listed above. More than one site, a non-WordPress platform, a larger monthly change allowance or a faster response time changes the figure, and we will say so before you commit rather than after. Everything starts with a short review.
Pick a level, add anything else you need, and tell us about the site. This sends a message to our team. It does not take a payment and does not start a subscription: we review what you have first and confirm the scope and the figure with you.
Sending this does not take a payment or start a subscription. We review the site and confirm the scope and the figure with you first.
Said plainly, because an unstated boundary is the thing that sours a support relationship six months in.
What happens, in what order, before anything is charged monthly.
Platform, versions, hosting, integrations, backups, access and what already looks wrong. For a site we did not build, this comes first and is written down.
What is checked, how often, what the response time is, what is included each month and what is project work. Both sides sign the same list.
Anything urgent found in the review is fixed or scheduled before routine maintenance starts. There is no point monitoring a site with an untested backup.
The agreed schedule runs, faults come through the named route, and you receive a report of what was done rather than an assurance that something was.
The things buyers ask before they are ready to talk to anyone.
Yes, and it is a common request. It starts with a review, because we will not take responsibility for a site whose state we have not seen. Occasionally that review finds a site we cannot responsibly maintain as it stands, and we say so with the reasons.
No, and the difference matters. Hosting is the environment the site runs in. Maintenance is the care of the site itself. NSDS Cloud can provide both, and the responsibilities are written down separately so nothing sits in the gap between them.
Monitoring runs continuously and raises an alert. Whether someone acts on it at two in the morning depends on the support terms you have agreed. We will not imply cover that has not been agreed and paid for.
It depends on scope: the number of sites, the platform, how much change you want each month and the response time you need. We will give you an indicative range in the first conversation and a firm figure after the review.
Yes. Notice periods are in the agreement, and your site, content, backups and access are yours. We hand over cleanly, including the documentation, because a maintenance relationship that holds a client hostage is not one worth having.
Yes, though the scope is different and it is agreed case by case. Tell us what the application does and what it connects to.
Create accessible, secure and search-ready platforms that users and teams can manage.
Operate websites and applications with monitoring, backups, security and expert support.
Translate policies and responsibilities into practical controls and digital workflows.
5 out of 5 from 18 Google reviews
Our Google rating comes from clients who chose to write about the work. Read them in full on our Google profile rather than in a quote we chose.
Read the reviews on GoogleRating confirmed 19 September 2026. Google is the source; the profile is always current.
Tell us what the site does for the business and what is worrying you about it. We will review it and tell you which level of care fits, including if the answer is less than you expected.
You do not need a completed brief or a confirmed budget to get started.
