How digitally mature is your organisation?

Fifteen questions, about ten minutes, and you see the whole result: a score across five areas, the two or three that need attention first, and what to do about each one. No email required to see it.

No email required to see your result.

What it covers

Five areas, fifteen questions

Each question describes a situation rather than asking you to rate yourself, because a self-rating measures confidence and a situation measures practice.

Digital foundations

The website, hosting, security and the things that stop working at the worst moment.

Operations and systems

How the work actually gets done, and how much of it depends on one person remembering.

Customers and channels

How people find you, buy from you and get served afterwards.

Data and measurement

Whether decisions rest on numbers anyone can check.

Governance and continuity

Data protection, access, backups and what happens when something goes wrong.

Question 1 of 15Digital foundationsHow would you describe your website today?We do not have one, or it is not usable on a phoneIt exists and works, but it is out of date and nobody owns itIt is current and someone maintains it, though changes are slowIt is current, maintained on a schedule, and we can change it ourselves

Question 2 of 15Digital foundationsWho is responsible for updates, backups and security?Nobody specific. We deal with problems when they appearSomeone internally, alongside their real jobAn external supplier, though we are not sure exactly what is coveredA named party with a written scope and a stated response time

Question 3 of 15Digital foundationsIf your website or main system went down this morning, what would happen?We would not know until a customer told usSomeone would notice fairly quickly and start calling peopleWe would be alerted and know who to contactWe would be alerted, there is a documented route, and we have restored from backup before

Question 4 of 15Operations and systemsHow much of your core process runs on spreadsheets, paper or WhatsApp?Most of itA lot of it, and it causes problems we have learned to live withSome of it, mainly at the edgesVery little. The core process runs in a system built for it

Question 5 of 15Operations and systemsWhen a key person is unavailable, what happens to the work they hold?It stops, because only they know how it worksIt slows badly and things get missedSomeone can cover, with effort and some gapsIt continues. The process is documented and the information is in a system

Question 6 of 15Operations and systemsDo your systems talk to each other?We re-enter the same information in several placesMostly manual, with one or two connectionsThe main systems are connected, with some manual steps remainingInformation flows between systems, and we know what happens when a connection fails

Question 7 of 15Customers and channelsHow do new customers usually find you?Word of mouth only. We are hard to find onlineWord of mouth, plus a social page we post to occasionallyWe appear in search and on social, without much of a plan behind itDeliberately: search, content and channels we measure and manage

Question 8 of 15Customers and channelsWhat happens when someone enquires outside working hours?Nothing until we open, and some of them are gone by thenThey can leave a message and we reply when we canThey get an acknowledgement and we respond within a stated timeThey can self-serve, book or buy without waiting for us at all

Question 9 of 15Customers and channelsCan a customer do business with you without speaking to a person?No. Everything goes through a conversationThey can enquire online, but the rest is manualThey can book, order or pay online for some thingsYes, end to end, and we still offer a person when it matters

Question 10 of 15Data and measurementHow do you know whether your marketing is working?We do not, really. It is a feelingWe look at follower counts and general activityWe have analytics installed and check them occasionallyWe track enquiries and sales to their source, and review it on a schedule

Question 11 of 15Data and measurementWhen a decision needs numbers, how long does it take to get them?We usually decide without themDays. Someone has to pull it together by handHours. The data exists but needs assemblingMinutes. There is a report or dashboard people already trust

Question 12 of 15Data and measurementDo different systems agree with each other?We would not know. They have never been comparedNo, and reconciling them is a recurring argumentBroadly, with known discrepancies we work aroundYes, and where they differ we know why

Question 13 of 15Governance and continuityDo you know what personal data you hold and why?Not in any organised wayRoughly, in people's headsWe have a reasonable idea and a privacy noticeWe have an inventory, a stated purpose, a retention position and a published notice

Question 14 of 15Governance and continuityHow is access to your systems and accounts managed?Shared logins, and some accounts belong to former staffIndividual logins mostly, without much reviewIndividual logins with roles, reviewed occasionallyRole-based access, reviewed on a schedule, removed promptly when people leave

Question 15 of 15Governance and continuityWhen did you last test that you could actually restore from a backup?We are not certain backups are runningBackups run, but we have never tried restoring oneWe have restored something at least onceRestores are tested on a schedule and the result is recorded

This is a self-assessment. It reflects what you tell us about your organisation and nothing has been verified, so treat it as a place to start looking rather than an audit. The NSDS Digital Ecosystem Assessment is the audit: four weeks, evidence, benchmarking and a prioritised roadmap.

Next step

Prefer to talk it through?

Tell NIA what is not working and she will collect the detail so the NSDS team can assess the right starting point. Or book a conversation directly.

Book a consultation Explore your needs with NIA