NSDS Case Study

An in-depth look at an important and technically demanding project

Econo Office & School Supplies

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Econo Office & School Supplies

Econo is one of the leading suppliers of stationery and office supplies in Jamaica! Econo Office and School Supplies has been in operation since May 11, 2001.

Project Details

Objective
Modernize the existing website and improve customer service capabilities.
Challenges

The previous website was outdated and did not effectively serve retail and wholesale customers, nor did it have a seamless service request feature.

Solutions

We upgraded the website to include:

  • A robust e-commerce system for both retail and wholesale customers.
  • An integrated service request feature linked to e-commerce sales.
Process
  1. Discovery Phase: Assessed client needs and existing website limitations.
  2. Design Phase: Developed a modern and functional design.
  3. Development Phase: Integrated e-commerce and service request features.
  4. Testing Phase: Conducted extensive testing to ensure a seamless user experience.
  5. Launch: Successfully launched the redesigned website.
Results
  • Increased traffic and user engagement.
  • Improved customer satisfaction and sales.
  • Enhanced functionality and user experience.
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