NSDS uses a structured transformation approach because sustainable improvement requires more than a successful launch. The work must connect strategy, processes, people, data, technology, governance and customer experience.
Understand the organisation, users, workflows, systems, data, controls, pain points and desired outcomes.
Prioritise opportunities, define scope, responsibilities, requirements, risks, measures and an achievable sequence.
Create or improve the digital forms, content, records, services and workflows required for the priority process.
Connect systems and data where this reduces duplication, improves service or provides better visibility.
Apply appropriate access, privacy, backup, monitoring, documentation and risk controls.
Establish ownership, support, service levels, change control, training and operating routines.
Track adoption, reliability, turnaround, quality, customer response, growth or other agreed outcomes.
Use evidence and feedback to refine the system, expand capability and respond to changing needs.
This approach is drawn from The NSDS Digital Transformation System™ and the NSDS Enterprise Transformation Framework™, which organise transformation into four enterprise domains, fourteen dimensions and forty-two organisational capabilities, and from The NSDS Transformation Wheel™, which reflects the belief that no single capability can transform an organisation in isolation. The framework underpins the Digital Ecosystem Assessment.
Jamaica Observer reporting on the proposed digital-services tax, quoting Mohan Beckford on the need for policy that reflects how local firms actually use global digital platforms.
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Read on Our Today(opens Our Today in a new tab)Begin with a transformation conversation or request an assessment.
